In the past, there have been several cases of bugs causing Skype to crash. Most of the time, crash reports come from Windows 10 users after system updates. There is no known cause of why Skype keeps crashing for some users. By following our guide, you can learn how to fix the issue on both Windows and Mac systems. If Skype keeps crashing, something has to be done in order to fix the program. Have you ever had the Skype application crash while you were talking to someone? Especially during important calls, this can cause problems. It's also included in some Microsoft Office suites. You can keep in touch with your friends, family, colleagues, or business partners. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help.Skype is one of the most popular applications used for communication online. If you have feedback for TechNet Support, contact Huang Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. Type the following into the address bar of Windows Explorer: C:\Documents and Settings\UserName\Application Data\Microsoft\Crypto\RSA, where UserName is your Windows sign-in name.ĭelete any folder that begins with the name S-1-5-21- followed by a string of numbers. Sign in to the user’s computer using an administrator account. If the user still cannot sign in after you’ve updated their credentials, try deleting the RSA folder on the user’s computer, because it could be blocking completion of the user authentication process: Sign in to Lync client again and reenter the user’s credentials. Locate the set of credentials that is used to connect to Lync Server.Įxpand the set of credentials, and then click Remove from Vault. To do this, follow these steps:Ĭlick Start, click Control Panel, and then click Credential Manager. If the user is running Windows 7, remove their stored credentials in Windows Credential Manager. Did you solve the issue with the help of Akampa provided above?
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